SHIPPING POLICY

Thank you for choosing UK Aluminium. We are committed to delivering a professional, reliable, and efficient service.

Please review the details of our shipping policy below.

Shipping Methods and Delivery Times

UK Aluminium provides standard shipping for all orders. Delivery is typically completed within 5–7 business days for stocked units, 15-20 business days for custom size units (Monday to Friday) from the date of dispatch.

Order cut-off time: 4:00 PM (GMT)
Orders placed after this time will be processed on the following business day.

Shipping Charges

We offer free UK delivery as standard, unless stated otherwise in your order confirmation email.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday) from the date of purchase.

Tracking Information

Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking information to monitor your delivery.

Shipping Locations

At this time, UK Aluminium ships exclusively within the United Kingdom. International shipping services are not currently available.

Order Status

Customers may review their order status via our website using their order number. In addition, email notifications will be provided at key stages of the order process.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our Refund Policy.

Lost or Damaged Shipments

In the event that an order is lost or arrives damaged, customers are advised to contact us immediately. UK Aluminium is committed to resolving such matters promptly and fairly, which may include issuing a full refund for lost items, where applicable.

Order Amendments and Cancellations

Requests for order amendments or cancellations must be submitted within 24 hours of placing the order. While we will make reasonable efforts to accommodate such requests, changes cannot be guaranteed once an order has entered processing or has been dispatched.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate at the time of checkout. If an error is identified, please contact us immediately at contact@Ukaluminium.com. Amendments are subject to a limited timeframe prior to dispatch.

Delivery Delays

In the unlikely event of a delivery delay, customers will be notified promptly with updated information regarding their order.

For any questions or further clarification regarding this policy, please contact our customer support team at contact@ukaluminium.com

Thank you for choosing UK Aluminium